Episode Nine: Stephanie Leese Emrich

In this episode, Michelle Mason, FASAE, CAE, talks to Stephanie Leese Emrich. Emrich is a leading expert in customer service, speaking and advising organizations on providing high-level customer experience. She is the Chief Service Officer of ServiceSpeaks Solutions, the President of the National Customer Service Association Chicagoland Chapter and a former college professor and hotel executive.

Episode Eight: Henry S. Givray

On this episode of the CEOnly Podcast, Michelle Mason, CAE, FASAE, talks with Henry Givray. Givray is the former CEO and current chairman of the board of directors of SmithBucklin about his leadership philosophy and how association executives can be effective and trusted leaders.

Episode Seven: Tom Dolan and Kari Natale

On this episode of the CEOnly Podcast, Michelle Mason, FASAE, CAE moderates a discussion between Tom Dolan, PhD, FACHE, CAE, and Kari Natale, CAE on the topic of mentoring relationships. Dolan has served as Natale’s mentor since they met while both working at the American College of Healthcare Executives (ACHE). They discuss the importance of the mentoring relationship and how that relationship can bolster the professional and personal growth of both the mentor and mentee.

Episode Six: Stephen Stahr

On this episode, Michelle Mason, FASAE, CAE, is joined by Stephen P. Stahr, CAE for a conversation about mindfulness in the workplace. Stahr is CEO of the Million Dollar Round Table and a two-time Honors Awards recipient, having won both the John C. Thiel award and the Inspiring Leader award. Michelle and Stephen talk about how leaders can be mindful about how their decisions affect their employees, their volunteers and their members, as well as how mindfulness can change in different cultures. 

This episode of the CEOnly Podcast is sponsored by Visit Dallas, Visit Phoenix, and Visit Seattle.

Episode Five: Gary LaBranche

Gary LaBranche, CAE, FASAE, has held executive leadership positions at a number of associations, including serving as president and CEO of Association Forum. Gary joins Michelle to discuss his new book The Association CEO Succession Toolkit.

Episode Four: Sheri Jacobs

In Pivot Point: Reshaping Your Business When It Matters Most, Sheri Jacobs, FASAE, CAE, writes that associations need to be nimble organizations. Addressing the challenges and disruptions that face our industry requires an ability to adapt or else risk being left behind. In this episode, Sheri discusses the insights she gleaned from interviewing dozens of association executives while writing her new book.

This episode of the CEOnly Podcast is graciously sponsored by Meet Minneapolis.

Episode Three: Kathleen Wood

On Episode 3 of the CEOnly Podcast, Michelle Mason talks with Kathleen Wood about cross-generational mentorship. With five different generations currently in the workplace, how can leaders into the knowledge base that each group brings to the table? 

Episode Two: Rob Paterkiewicz

Rob Paterkiewicz, CAE, MBA is the CEO of Selected Independent Funeral Homes and the immediate past-chair of the Association Forum board of directors. Recently, Paterkiewicz oversaw a combination awareness and feasibility study on the Selected Education Trust, the 501(c)(6) arm of the organization, to gauge member awareness of its philanthropic initiatives and determine how to increase interest and support for its programs. In this episode, a companion piece to his article in the June/July issue of FORUM, “The Rewards of Philanthropy”, Rob discusses how organizations can strengthen its mission and bottom line through effective fundraising.

Episode One: Byron Reese

Byron Reese is a futurist, author, CEO and speaker. In this episode, he discusses the future of the workforce, the possibilities and shortcomings of artificial intelligence and how associations will be affected by, and be leaders in, the changing world.